Here’s a scenario that might be all too familiar: You’ve pulled out all the stops to identify, interview and potentially place one or two skilled candidates, but suddenly your hard efforts come to a standstill with a delay in the background check. A lengthy background check can be one of the most frustrating aspects of the hiring process – and it can cost you a lot.

For every day you’re waiting for a background check to be complete, you’re losing money – it could be hundreds of thousands of dollars – and those open positions you’re recruiting for may be filled by somebody else. But on the flip side, if you don’t get a thorough report, you put your reputation at risk of losing business and potential lawsuits.

Staffing agencies deal with a large number of candidates, and the efficacy of these applicants can positively or negatively impact the reputation of an agency. Effective placement can encourage a business to use the agency again, while a negative placement may destroy the relationship.

CareerBuilder last year acquired Aurico, a background screening and drug testing provider serving US and international clients. Background checks help agencies safeguard their reputations by helping employers create safer, more secure work environments staffed by qualified employees. Based on research from a new CareerBuilder survey, here are four questions you should ask to make sure you’re getting the most out of your background checks.

Is my provider fast enough? One of the biggest mistakes companies make when selecting a background screening provider is basing their decision exclusively on cost without considering turnaround time. Typically, background checks should return in less than five business days, but on average checks take from 24 to 72 business hours to complete. If the cheapest provider also happens to be the slowest provider, this delay in the hiring process could cost you in the long run. This dollar amount quickly escalates when you factor in the increased time-to-hire and loss of productivity. Companies should also select a provider that is highly integrated with courthouses to get faster criminal record check results.

How much of the process is automated? Is it fully, partially or not at all? In recent years, background screening has gone from a costly and time consuming task reserved for selected job applicants to an increasingly automated and technology driven business necessity in a global economy where employers expect fast and accurate results. When choosing a vendor, assess how much you may still have to handle manually and how that could slow you down or put you at risk for mistakes.

Is the candidate experience a positive one? Sixty-five percent of respondents to the CareerBuilder survey said they have never tested their system themselves to see what the candidate experience is like. Not only is it crucial for those hiring to experience the process firsthand, it’s important to seek direct feedback from candidates. The repercussions of a poor candidate experience can be extensive and powerful – you could not only be losing your best candidates, but also damaging your organization’s brand and even negatively affecting your bottom line. Employers that consider how their background screening process impacts the candidate, including informing and educating applicants about the process, could substantially improve their candidate experience.

Am I getting all the information I need or just part of the story? Twenty-nine percent of employers made a bad hire because they received bad information about the candidate. Fifteen percent of employers have run into litigation for not hiring someone because of what was found in a background check. Make sure your provider keeps up with compliance standards, is National Association of Professional Background Screeners (NAPBS) accredited, and ensures the candidate is informed and supported.

Comprehensive background checks cannot be done instantly, but they can be done quickly and thoroughly. Asking and answering the four questions above will ensure you get the most of your background check process.

by Ben Goldberg


If you own or work for a staffing company, you know Indeed. Indeed is the best place to post your jobs online. If you’re in the staffing & recruiting industry and you’re not posting your jobs on Indeed you’re doing something wrong. All of our marketing clients advertise on Indeed because it works. We often have clients ask us why they can’t find their ads on Indeed. There are several reasons why this can happen and even more reasons why this isn’t something to worry that much about.

How bidding works

Advertisers on Indeed bid for the maximum they’re willing to pay per click. Because Indeed is a marketplace you don’t always pay the max bid. For instance if you bid $5.00 but the nearest bid to yours is $1.00 you will end up spending approximately $1.01 per click. However many industries are very competitive and bids can get very high. Indeed’s maximum bid allowed is $9.99 per click. Many advertisers utilize tools within Indeed that adjust bids periodically which can make it even more difficult to know exactly where your ad will display at any given moment. Your bid affects your position but it’s not the only factor.

“Your bid affects your position but it’s not the only factor”

How page position works

Your bid greatly contributes to the position of your ad but other factors such as keywords in the title & description affect position as well. For example if a user searches for a “Registered Nurse Job” in “Dallas, TX” but your job title is “Travel RN job in Texas” you might get beat out by competitors with “Registered Nurse” or “Dallas” in the title even if your bid is higher. The reason for this is that ultimately Indeed is a job board that serves job seekers. Their goal is to provide the best possible user experience for the candidate. Therefore they tailor the search results based on the keywords used in each search. By including more keywords in your job descriptions and titles you can appear in more search results but this can come at a cost. Longer, more confusing job titles can have lower click through rates than concise, straight to the point titles.

Many other factors such as the age of the job can also affect page position as well. Furthermore, if you spend most but not all of your daily budget Indeed will attempt to spend the remainder of your budget even if the amount left is much less than your maximum bid. This means that Indeed will serve your ad anywhere it can yielding you more impressions and clicks (which is awesome). But this often means that your ad will display several pages deeper than usual during this period. This is why Indeeds average page position reporting can often paint an incomplete picture. Ensuring that your ad is always in the same position is nearly impossible with a limited budget.

“Ensuring that your ad is always in the same position is nearly impossible with a fixed budget”

How budgets work

There are two main types of budgets on Indeed advertising platform (monthly and daily budgets). The monthly budget is the maximum you’re willing to spend in your account for a single calendar month. The daily budget is the maximum you’re willing to spend in a campaign for a single day. Balancing these so that your budget lasts the whole day/month is important. If you bid your ads to the first position, you will get a lot of clicks very quickly which will burn through your daily budget very quickly and your ads will go offline until the following day. If you have an unlimited budget this may not be a concern of yours, but for most advertisers on Indeed this is an issue to be thoughtful of.

Based on data we’ve collected over the years the best pages for getting the most conversions and placing the most candidates are 3-5. Sometimes even the 5-7 page range is effective. We believe the reason for this is due to the fact that an applicant that is more serious about finding a new position is going to look at more than just the first few jobs. Meanwhile a less serious “window shopper” type of candidate is more likely to only visit the first few pages of search results. The possibility of click fraud is also higher on the first page of search results.

“The possibility of click fraud is also higher on the first page of search results”

There is a common misconception that the first position is the place to be for the best performance. With an unlimited budget this can be the case. However even with an unlimited budget you’re not guaranteed to be placed in the top position based on other factors inherent in Indeeds ad marketplace. Keep in mind that you’re not the only company promoting jobs on Indeed. Every advertiser wants to be in the best position to get the most applications from qualified candidates. That’s why it’s important to maximize your budget to get the highest ROI possible. To achieve this you do NOT want to be on the first page in the first position every time.

Was any of this PPC stuff too complex? Don’t worry, we’re here to help. In addition to being a helpful resource for marketing in the staffing industry we also provide Indeed advertising services designed to help staffing and recruiting companies get the best ROI for their advertising dollars. Whether you just need a little help or a complete marketing solution we’ve got your back. Get in touch with us soonish.


by Sam Miller



Do you have passion for the industry? Yep.

Follow through on commitments? Check.

Are you a great communicator? Absolutely.

All of these elements are essential to being a successful leader in the staffing industry. But when you’ve been a staffing executive for as long as I have, you become aware of other, subtler characteristics that separate the good from the great – especially when the road gets a little bumpy.

So, aside from passion, commitment and effective communication, what makes a truly great staffing leader? Here are five traits that I consistently see from the industry’s top leaders:

Be a “Pied Piper” leader

Anyone can use fear tactics or manipulation to bend employees to their will. Over the long term, however, that type of leadership (if you can even call it that) exacts a high price in terms of turnover, diminished engagement and lost productivity.

A leader who truly inspires others, however, creates an environment in which staffing team members exert higher levels of discretionary effort and are much more invested in the company’s outcomes – even when times are tough. How can you be the type of leader your employees want to follow?

  • Be honest. Whether the situation is good or bad, give employees the whole truth. And when you don’t have all the answers, say so. Your staff will respect you more.
  • Empower employees. Micromanagement kills morale and fosters resentment. Give employees the training, tools and authority to do their jobs well – and then hand over the reins.
  • Develop your team. Great staffing leaders do more than just delegate effectively; they help their employees grow their careers. Look for team members who want to learn, take on additional responsibilities and level up. By investing in their professional development, you’ll build a more dynamic, loyal and high-performing organization.


Be a strategic thinker

Few things threaten a staffing firm’s success more than tactical, reactionary thinking. Our industry is in a constant state of flux, and a leader who isn’t vigilant about their organization’s strengths, weaknesses, opportunities and threats – and planning accordingly – won’t survive for long.

A strategic staffing leader, however:

  • Can predict market drivers (i.e., current and forecasted economic, employment and local market conditions that impact employers’ workforce needs as well as talent supply);
  • Knows how to shift resources (i.e., people, capital, technology, talent networks) to capitalize on market, economic and other changes;
  • Moves beyond incremental improvements – and strives to 10x their business.

Be resilient

Knowing what’s around the next corner is one thing; being flexible enough to adapt and bounce back is quite another. Resilient staffing leaders respond more effectively to business disruptors, conflict or other threats because they are better equipped to:

  • Control their emotions and impulses to make smart decisions;
  • Make realistic plans and take practical steps to execute them;
  • Effectively communicate and problem-solve in the face of adversity.

Sell value – not services

In all the years I’ve worked in this industry, I’ve never once heard a customer say: “I want to purchase some staffing services, please.” The truth is, clients don’t want vendors that sell services; they want partners that deliver solutions.

The most successful staffing leaders understand the strategic role staffing plays in their clients’ businesses – and how to create solutions that deliver real value in any market conditions. To move out of the role of “vendor” and into the role of “partner”:

  • Get in front of higher level decision-makers. This is no small challenge, but one that’s critical to elevating your role and moving from transaction-based interactions to building real relationships.
  • Learn what your customers’ real pain points are. Ask: What keeps you up at night?
  • Refocus conversations about price or margins to the strategic value your services offer.
  • Provide solutions that improve a client’s profitability by increasing revenues, decreasing expenses – or both!
  • Explain how your recruiting, screening or selection processes enable you to deliver higher quality talent (which is exceptionally important in today’s candidate market).

Then, even if your price is a bit higher, you’ll be delivering a greater return on the client’s staffing investment – and a better total staffing value.

Be a life-long learner

Let’s face it, it’s nearly impossible to be the perfect leader all the time. There are going to be times in which you may second guess a decision—and that’s okay as long as you learn from it. The best staffing industry leaders are constantly listening to feedback, looking for ways to improve, honing their leadership skills and learning new things.

To be truly effective, you need to talk with others in the industry, you need to look at what’s working outside of our industry and you need to be a great listener. By doing all of these things, you’ll see that the amount of times in which you second guess a decision will decrease dramatically and your team will be energized and working towards the same goals.


by Tammi Heaton


What is in a font?

We see a lot of resumes in the staffing industry (it’s kind of our job). But flipping through resume, after resume, after resume – we’ve noticed a few minor details that can make or break your resume.

For some employers it all comes down to one little word – font.

You spend tireless hours writing, perfecting, and re-creating every detail of your resume (and sometimes for every job application). We don’t want that time and energy to go to waste on making a mistake as simple as choosing the wrong font. So we did a little research on what industries think about certain fonts, what fonts say about you as a person, and simply what fonts are the most likely to get your resume read (and hopefully snag the job).

According to an article in Business News Daily, the top resume fonts that are used are:

  • Arial – The standard, safe choice with clean lines; but some might consider it too standard and boring.
  • Calibri – The default for Microsoft Word making it familiar and universal; the font is smaller so at 12 pt. you could fit everything you need on a one-two page resume.
  • Garamond – An old style, yet elegant look that is bound to stand out.
  • Georgia – A good alternative to Times New Roman, and designed specifically to be read on the computer screen, but doesn’t appear as clean on print.
  • Times New Roman – An oldie but goodie, it is highly readable; but most consider it unimaginative, boring, and too reminiscent of your high school and college essays.
  • Trebuchet MS – A good san-serif font choice if you want to stand out, but still legible.

Sure these fonts are the top used resume fonts. But are they the best?

In a June 2015 article, the Huffington Post  sat down with Samantha Howie, senior human resources recruiter at the New York-based Maximum Management Corp., and narrowed it down to the Top 5 Fonts to Use on Your Resume and Why.

  1. Calibri: “Perfection” – Howie’s favorite, this font has all of the best characteristics. It is highly legible, straightforward, but it still has design substance. It is the new classic default and highly used in most industries.
  2. Helvetica: “Timeless” – This font is on an even playing field. In fact, Howie mentioned that this font is preferred in the recruiting firm where she works.
  3. Georgia: “Modern” – This font feels less dated than other serif fonts, and has a modern yet elegant appeal. Watch out for using it for print, though.
  4. Arial: “The Safe Choice”– This font is neutral and clean, but doesn’t have much of a personality.
  5. Garamond: “Classic” – This font is readable and elegant. A great old fashioned choice, but not the one for you if you want a modern approach.

The Huffington Post article even gave some negative font reviews, stating that “Times New Roman might cost you your next job” and that Comic Sans should never be used either and “in the professional word, it is totally inappropriate”. We completely agree.

If you are wondering what the font style you choose may say about you – Weems debunked the “Psychology of Fonts”.



Before you sign off we have a few key takeaway points when choosing that award-winning font that will line up interviews:

Make it legible

Regardless of the font you choose, make sure it is legible. If the font is too distracting, if you have to squint or zoom in to read it, then find another font. Not too bold, or too light. Not too big, or too small. Don’t get too elegant, but don’t be too bland. Find that happy median that showcases who you are, but will also be easy to read.

Across the Universe

It is important to choose a universal font that will open on any Mac or PC, regardless of the software.


If you have indecision on choosing a font, we highly suggest to go with the Huffington Post’s Top 5: Calibri, Helvetic, Georgia, Arial, Garamond.

Don’t Use Times New Roman

This font is simply dated. It may be OK for high school and college, but not for the working professional. If Microsoft Office dropped it as its default in 2007, so should you. Don’t be behind the times. Pun intended.

For more staffing and business news, or if you want to see what the A-Team is up to, visit us on Facebook!


It’s the middle of the year, it’s the end of the second quarter, and if you are a business owner it might be time for some staff reviews.

Instead of printing out your redundant questionnaire, it’s time to spice up your review! Forbes came out with an article today with 5 simple questions that can take your review to the next level to ensure success for your employees and your business.

As Chuck Cohn stated in the article, “Your team is the lifeblood of your business, and to truly keep the pulse of your company, it is imperative to move beyond the contact of infrequent reviews. How you might choose to do so is dependent on your unique leadership style, and here are five questions to consider asking your team members.”

  1. How would you define the company’s vision and goals? It is important that you have an employee that understands the core values of your company. It is important as a business owner to share your mission, vision and goals with your employees. Whether that be your company’s monthly goals, your charitable mission, or your company’s core values – sharing these things with employees will bring your employees together as a team and increase company morale.
  2. How would you like to improve yourself professionally? What new opportunities can we offer you? Your employees will not have the same goals for themselves and their careers as they did on the day they started their job with you. As your business grows, so will your team. It is important to ask them what they want and where they see themselves with the company in the future. The more experience your staff has inside the company can make new opportunities arise.
  3. What aspects of your job motivate you? Maybe it is positive affirmation. Maybe it is being creative. Maybe it’s incentives. Maybe it’s bonuses. As an employer, you need to know what it is that your employees want and what keeps them coming to work every day. One of the best overall business practices is providing employees with the incentives they deserve. Because a happy employee is a hard working employee – and that means a successful business.
  4. What would you change about our business processes? Sometimes it takes another pair of eyes and set of hands to learn some new practices. Remember, you pay people to do the job that you cannot. Hire people you can trust, and listen to their advice.
  5. What feedback do you have for me? One of the best things you can do as a boss, leader and manager is listen. Listen to the good, bad and the ugly. Then you need to act. Not acting sets a bad example and creates a stagnant environment. Take that feedback and make appropriate tweaks to better your business. Then explain to your staff why you decided to make those changes, or not. They need to know you listened, and need an answer.

So in 5, 4, 3, 2, 1 you can learn so much more about your employees, your business and yourself. A meaningful review will impact your business and make your employees feel valued and appreciated. It will unveil a lot of truths and ultimately a successful business!

Undercover the keys to success with all of the Alternative Staffing “A-Team Tips” on our Facebook page and blog!


Daylight Savings Time is this weekend! If your office is anything like ours, we are battling summer fever. With gorgeous weather right around the corner employees might be itching to get outside. Don’t let your employees be distracted by the weather. Instead, capitalize on the beautiful weather and incorporate the outdoors into the work day and increase work productivity!1024px-36th_G8_summit_member_20100625-770x400

  1. Host an outdoor activity once a week. If you have easy access to a grassy area, think of an outdoor game that everyone can play. For example: kickball. It doesn’t require anything but a ball and a few markers for bases and you have a fun game. Not only will it get people outside but it will encourage exercise for a happy and healthy lifestyle.
  2. Set up an outdoor area so people can eat their lunch outside. Sometimes the only break some people can get is when they can eat their sandwich for lunch. Instead of sitting at desk, sit outside and eat your lunch. Whether you are scarfing down something quick in 10 minutes or take advantage of a full lunch break – it is necessary to get a few rays for your wellbeing!
  3. Encourage employees to take a walk. Let’s say you are having a bad day, your back hurts from sitting in your god forsaken office chair for 5 hours, or !@#$ just hit the fan in the office. Take a break. Walk outside and take advantage of Mother Nature’s medicine – Vitamin D. It will make you feel better; and when you feel better you work better.
  4. Encourage employees to take their laptop and work outside. If is a beautiful day and you are having a busy day. Charge your laptop and take it to a park bench for a little while. It is amazing how much work you can get done while being outside of the office sometimes. Not to mention, you can fit in a brisk walk to and from the office from your outdoor space.

Why is it important to encourage your workers to get outside?

It is scientifically proven that sunshine is good for the soul. It increases your endorphins, makes you happier, and not to mention gives you a fabulous tan.

Getting outside for physical activity will help your employees!  According to health promotion experts, an organization-level commitment to focus on employee health as a corporate goal is one the most influential and cost-effective things to implement.

So tie up your laces, and get outside. Want to stay up to date on A-Team happenings? Follow us on Facebook!


In just 5 years, Millennials will make up approximately 50% of the work force, according to Staffing Talk. What does that mean? What the heck is a millennial? Should businesses be preparing for this? Employers are becoming eager to understand the profile of this new generation.  Well Alternative Staffing did a little research and we have some answers for you.


First of all, a millennial is a person that reached young adulthood around the year 2000, born between 1982-1994 (some of them missing the days of teased hair). These are your twenty something’s that are entering the workforce, compared to Gen X (aged 35–49) and Baby Boomers (aged 50–60) that have been at it for years. The White House came up with 15 facts about these newbies, and we chose a few to get you familiar with the generation:


  1. Millennials are now the largest, most diverse generation in the U.S. population
  2. Millennials have been shaped by technology
  3. Millennials value community, family, and creativity in their work
  4. Millennials are more likely to focus exclusively on studies instead of combining school and work
  5. As a result of the Affordable Care Act, Millennials are much more likely to have health insurance coverage during their young adult years
  6. Millennials will contend with the effects of starting their careers during a historic downturn for years to come
  7. Working Millennials are staying with their early-career employers longer
  8. Millennial women have more labor market equality than previous generations
  9. Millennials tend to get married later than previous generations

You may have heard a lot of things about Millennials. That they are lazy, boast too much entitlement, and need constant affirmation. Word on the street is that Millennials in the workplace want to move up the corporate ladder fast and tend to job hop.

This has been the Millennial gossip over the past few years. But according to a study by IBM Institute for Business Value (source: Staffing Talk), Millennials aren’t so scary after all. They debunked these myths…take a look:


Myth 1: Millennials’ career goals and expectations are different from their elders (i.e. unrealistic)

Not so the study says. Millennials want financial security and a diverse workplace just as much as their older colleagues.


Myth 2: Millennials need endless praise and think everyone should get a trophy

Millennials’ idea of a perfect boss isn’t someone who pats them on the back. They’re looking for an ethical and fair boss who shares information. Thirty-five percent of Boomers and Millennials listed this as the top quality they seek in a boss. Last on the priority list for Millennials? A boss who asks for their input.

As it turns out, it’s Gen X employees, not Millennials, who are more likely to think everyone on a successful team should be rewarded.


Myth 3: Millennials are digital addicts with no boundaries between work and play

Millennials are less likely than older generations to use their personal social media accounts for business purposes. Twenty-seven percent of Millennials never do so — compared to only 7% of Boomers.

Millennials enter the workforce with a strong social presence and personal social media strategy. They know what they want to communicate, where they want to share it and how it best suits their audience.


Myth 4: Millennials can’t make a decision without crowd-sourcing

Millennials value others’ input, but are no more likely to seek advice when making work decisions than Gen X. And, even though they think gaining consensus is important, more than 50% of Millennials believe that their leaders are most qualified to make business decisions.


Myth 5: Millennials are more likely to jump ship if a job doesn’t fulfill their passions

Millennials change jobs for the same reasons other generations do, and they are no more likely than older colleagues to leave a job to follow their passion.

In fact, Millennials, Gen Xers and Baby Boomers are all two times more likely to leave a job to enter the fast lane – i.e. to make more money and work in a more innovative environment — than any other reason, including saving the world.

So our advice for employers – don’t base your business practice on generational stereotypes. Instead, create a business model that works and put the right people in place to make it happen while providing your employees with the incentives they deserve! Success will follow.

Be sure to follow your local A-Team on Facebook to stay up to date on our office shenanigans.


Troy & RoscoeWe had countless entries for our Alternative Staffing “Share the Love” photo contest. To celebrate the loving month of February we asked our Facebook fans to send us photos of them and their beloved pets. Alternative Staffing Owner, Jan Cappellini, is an avid dog lover. So another contest where she could check out photos of all of the cute pups and other animals in Charleston was a no-brainer.

Our hearts melted at the submission from Troy and Roscoe. A recent adopted black lab pup, Roscoe looked overjoyed at the arrival of Troy after work! As the winner we put together a custom gift basket for the two of them to share that included a $20 Jack’s Cosmic Dogs gift certificate, a new collar and leash, dog treats, a ball, fluffy and squeaky toys, and more. Needless to say, baby Roscoe made out very well.

On top of it, we made a donation to the Charleston Animal Society – $1 for every photo that was submitted.

Be sure to follow us on Facebook to stay updated on our office news, happenings, and future contests!


AS V DayEveryone at the Alternative Staffing office agrees…there is nothing better than the unconditional love from your pet! So this Valentine’s Day, Share the Love and submit a photo of you and your beloved pet to the A-team for a chance to win the ultimate Valentine’s Day Prize Package for you and your pet to share.

Do you and your cat snuggle every morning? Maybe your dog is waiting patiently at the door when you come home from work. Show us the love that you and your pet have for each other!

Plus, for every photo submission we get, Alternative Staffing will donate one dollar to the Charleston Animal Society!

Enter now until February 12, 2015. Then we will announce the winner on February 13, 2015 – just in time for Valentine’s Day!

Here is how to enter:

  • Like the Alternative Staffing Facebook page and post on our wall
  • Submit a photo of you and your beloved pet to
  • Include your name, phone number, email, and a brief caption

We can’t wait to see your photos!



Did you know that your email sign off can make a lasting impression? 2015 New Year’s Resolution: Create a relevant and unique email signature! Read the Alternative Staffing tips on how to maximize the readability on your email signature:

  1. Images in your signature – A lot of people have images in their signature, whether it is a photo or the company logo. The problem with this is that some email servers may not find that compatible, therefore no one is seeing your images. Some email servers will automatically take those images and file them as attachments in the email – which can be confusing. Sometimes these images can get distorted on mobile as well, stretching the images to make even the prettiest of people a little unattractive.
  1. Too much text – Keep your signature relevant. Do you use your fax number? If not, nix it. What about those links to all of your social media? If you don’t have up-to-date blogs or social media, then don’t have it linked in your signature. How important is your physical address and mailing address? Think about who your clientele is and who you communicate with. What information will they need from you? Will they be coming by the office? Will they be sending you bills? Will they just be corresponding via email, office phone, cell phone or fax? When you narrow this down you might find that you need a lengthy signature, or you may be able to drastically cut it down.
  1. What’s the best way to reach you? The only reason people will look at your email signature is to contact you. So make it easy for them! It is good to have a line that directs people to the best way to reach you. If you check your email 3 times a week, you will probably miss out on some news. So let them know. For example “The best way to contact me is via text

Read more »