Employees don’t quit their companies, they quit their bosses.
In a recent survey, 35 percent of respondents agreed with this statement, when asked about job likes, dislikes, and reasons to leave. The attitude and behavior of their immediate supervisor was the impetus that drove their decision to find work elsewhere.
So, what are the qualities of a great boss – one who incites employees to not only come to work every day, but look forward to the experience? Among the top traits identified are honesty, flexibility, the ability to effectively communicate, and above all, trust.
A Great Boss Listens
The most effective leaders are active listeners. They talk with their employees, not at them. In doing so, they learn more about the needs, opinions, ideas and lives of their staff.
- From Day One, every employee should know their role and responsibilities. They’re entitled to know what’s expected of them every day, and to have input into the best way to get the job done. Active listening results in productive two-way dialogue.
- Listening helps you develop a stronger staff. By hearing what your employees have to say, you’ll gain a better understanding of their skills development, training and work/life balance needs. You can use this feedback to implement the right programs to assist them, make their jobs more satisfying and ultimately, build productivity.
A Great Boss Promotes the Flow of Ideas
By regularly communicating with staff – and rolling up their sleeves and getting involved – the best managers promote a natural flow of ideas within their department. Whether it’s something as simple as changing the weekly staff meeting schedule or a concept to address a significant company-wide issue, creating an atmosphere where ideas are encouraged is healthy, exciting, fun and a morale boost to all involved.
- As part of this process, keep employees up to date on pertinent issues and information. This builds empowerment and ownership, which naturally leads to idea generation.
A Great Boss Rewards Jobs Well Done
In another study, the top three things workers wanted in their jobs were:
- Interesting work
- Appreciation for what they do
- A feeling of being in on things
One of the most effective ways to reinforce an organization’s culture, support its goals and retain top performers is through recognition.
- Regularly let employees know they’re appreciated. Don’t limit recognition to annual reviews or to only your superstar performers. Great bosses find the best in everyone and reward it appropriately.
- It doesn’t have to be expensive. But it does have to be thoughtful. Present rewards that are meaningful to each employee. Find out what hobbies, entertainment spots or sports they enjoy. Then, buy a box of golf balls, movie tickets for the family, or a gift certificate to their favorite restaurant.
- Treat the team. Especially if your department has had go the extra mile to complete a project, treat them to pizza, lunch or bagels and coffee. Then, turn off the phones and enjoy it as a group.
Just a little thought and planning can make the difference between being a good boss and a great one. And the investment will pay for itself many times over.
The career building team at Alternative Staffing can help as you work to hire – and retain – employees by being one great boss. Give us a call and let’s talk!